Make a difference for customers and partners worldwide in an international, diverse environment. At the Mercedes-Benz Customer Assistance Center (CAC) in Maastricht, you play a key role in supporting customers and partners worldwide while representing one of the world’s most respected brands. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and we work closely with other departments and divisions to deliver the best customer journey possible. With an international team of over 1,000 colleagues, our mission is to provide an exceptional experience for our customers, as well as supporting retail and logistics organizations.
About the team
We are looking for a motivated Intern to join our IT Process & Data Governance team.In this role, you will focus on improving how Agile teams and our global Agile Release Train (ART) operate. You will work closely with Scrum Masters, teams, and ART stakeholders to strengthen our Agile maturity and enable teams to perform at their best.What makes this internship exciting?
Real impact: contribute directly to improving how Agile teams collaborate, deliver, and continuously improve
Broad exposure: work across multiple teams, roles, and levels within a global IT organization
End-to-end perspective: gain insight into both team-level dynamics and large-scale Agile coordination
Collaboration-driven: work closely with Scrum Masters, Agile Coaches, and IT leadership
Innovation environment: help shape and improve the future way of working within the Mercedes-Benz CAC AR
What you will learn
Hands-on experience with Agile ways of working in a scaled environment (SAFe / ART)
How to analyze team dynamics, identify improvement opportunities, and drive change
Practical experience with tooling such as Jira and process optimization techniques
How to bridge team-level insights with organization-level improvements
Experience working in a global, cross-functional IT organizatio
These will be your tasks and responsibilities:
Depending on your interests and skills, you will work on one or more of the following areas:Agile Ways of Working & Continuous Improvement
Participate in and support ceremonies across multiple Agile teams to observe ways of working and identify best practices
Engage with Scrum Masters to understand team challenges and capture insights in a structured, reusable format
Analyze recurring challenges and propose both short-term improvements and longer-term structural solutions
Tooling & Process Optimization
Partner with Scrum Masters to review Jira usage and identify opportunities for automation and simplification
Support optimization of tools and workflows to better enable Agile teams
Contribute to improving transparency, efficiency, and consistency in team operations
Retrospectives & Team Effectiveness
Design and build a reusable Retrospective toolbox with facilitation templates and practical techniques
Enable Scrum Masters to run more effective, engaging retrospectives
Support teams in driving continuous improvement through structured reflection
Agile Release Train (ART) Improvement
Participate in ART-level events to gain a strong understanding of end-to-end processes
Provide observations and concrete improvement proposals to optimize ART-level ways of working
Translate recurring team- and ART-level insights into actionable backlog items e.g. SOT (Scrum Optimization Team) backlog.
Support implementation and follow-up of selected improvement initiatives
This is what we are looking for:
Student in Business IT, Computer Science, Information Management, Management Science or a related field
Strong analytical mindset with an interest in processes, Agile, and ways of working
Interest in Agile methodologies (Scrum / SAFe)
Able to observe team dynamics, identify patterns, and translate them into structured insights and improvements
Proactive, structured, and eager to learn
Strong communication skills and a collaborative mindset
Become part of the Mercedes-Benz CAC and experience the following benefits:
We offer you an internship in a multicultural, dynamic, and informal international working environment.
4-6 months full-time internship, 40 hours per week, Monday to Friday. Hybrid working possible.
Internship compensation, € 800,- gross per month based on 40 hours per week.
Starting date: August/September 2026.
The internship needs to be a part of your study program, graduates are not allowed to apply.
Becoming ... One of Us
Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.For data protection reasons, we cannot accept applications via other channels.