Internship | IT | Architecture Team

RecruiterName: Joep Smeets
E-mail: joep.smeets@mercedes-benz.com

Vacancy properties

About us
We are the Mercedes-Benz Customer Assistance Centre Maastricht. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey. With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations. WE CARE for customers, they are part of our DNA.
About the team
We are a dynamic IT Architecture team operating within an Agile SAFe framework, responsible for crafting innovative and resilient IT solutions across multiple platforms, including cloud, CRM, and data systems. Our mission is to drive architectural excellence and alignment between IT and business objectives. Join us to contribute to meaningful IT projects, work alongside experienced architects, and expand your technical skills in a collaborative and growth-focused environment.
This internship offers hands-on experience in IT architecture, Agile development, and strategic IT planning. You will support our Program and Service/Solution Architects across various stages of architectural planning, feature development, and issue resolution, gaining insights into the alignment of IT strategies with business needs and objectives. 
These will be your tasks and responsibilities:
  • Collaborate with architects to develop and refine IT architectural solutions across platforms such as Azure, Salesforce, and data management systems.
  • Support the technical design and planning of new features, ensuring they align with both IT standards and business goals.
  • Participate in Agile ceremonies (sprint planning, retrospectives, etc.), gaining insight into the full lifecycle of IT solution delivery.
  • Assist in troubleshooting and resolving technical issues, learning about best practices in IT incident management.
  • Contribute to research on emerging IT trends, architectures, and technologies, helping the team assess and integrate innovative solutions.
  • Develop technical documentation, diagrams, and reports to support architectural and IT planning efforts.
What You’ll Gain:
  • Mentorship from experienced architects specializing in IT strategy, systems integration, and solution design.
  • Exposure to enterprise IT architecture, feature development, and Agile IT processes.
  • Opportunity to contribute to impactful IT projects, gaining real-world experience with industry-leading tools and platforms.
  • Insight into aligning IT solutions with business strategies and adapting to new IT trends.
This is what we are looking for:
  • Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related technical field.
  • Basic understanding of IT architecture principles, cloud platforms, and CRM systems.
  • Familiarity with Agile methodologies, software development lifecycle (SDLC), and DevOps practices is a plus.
  • Strong analytical, problem-solving, and communication skills.
  • Eager to learn, proactive, and comfortable working in a collaborative, fast-paced IT environment.
  • Available as of the 1st of February/March.
  • Available 40 hours a week for a period of 6-9 months (depending on the assignment and university requirements).
Become part of the Mercedes-Benz CAC and experience the following benefits:
  • We offer you an internship in a multicultural, dynamic, and informal international working environment.
  • 6-9 months full-time internship, 40 hours per week, Monday to Friday.
  • Internship compensation, € 800,- gross per month based on 40 hours per week.
  • Starting date: February/March 2026.
  • The internship needs to be a part of your study program, graduates are not allowed to apply.
Becoming ... One of Us
 Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button. For data protection reasons, we cannot accept applications via other channels.