Internship | Global RSA Product Management | Product Admin Support

RecruiterName: Sandra Besseling
E-mail: sandra.besseling_nies@mercedes-benz.com

Vacancy properties

About us
Make a difference for customers and partners worldwide in an international, diverse environment.
At the Mercedes-Benz Customer Assistance Center (CAC) in Maastricht, you play a key role in supporting customers and partners worldwide while representing one of the world’s most respected brands. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world.
We belong to the Mercedes-Benz Global Customer Service & Parts division and we work closely with other departments and divisions to deliver the best customer journey possible.
With an international team of over 1,000 colleagues, our mission is to provide an exceptional experience for our customers, as well as supporting retail and logistics organizations.
About the team
The Global Customer Care Product Management team is responsible for designing, developing and continuously improving service products, solutions and related systems that enhance the customer experience, drive operational performance and align with overall business strategy. We connect globally at all levels of the organization to understand the needs of the organization and drive solutions fitting to these needs. Within GPM we connect and collaborate on a wide range of topics and areas, organized in the following product domains:
  • Roadside Assistance (RA)
  • Dealer Network Connectivity (DNC)
  • Connected Experience
  • Customer Value and Experience
  • Interaction Management and AI
  • Product Standards
 The intern supports both:
  • Program initiatives (e.g., Reshape RSA, Mobilo, Transformation Programs)
  • Run & Operate activities (BAU Product Management)
while ensuring effective prioritization, visibility, governance, and execution across the product portfolio.
These will be your tasks and responsibilities:
The intern will be supporting the Roadside Assistance and Dealer Network Connectivity  Product Management team by professionalising and standardising the operations of the Product Managers and Analysts.

Key tasks include:
  • Create and continuously improve ways of working across the product organization;
  • Ensure processes are simple, documented, scalable, and consistently applied;
  • Drive standardization across the 2 product domains while allowing sufficient flexibility for market and product-specific needs;
  • Maintain a central repository of Product Management methodologies, guidance, standards, Content and best practices.
What is your role and what are your tasks?

 

  • Provide administrative support for recurring Product Management cadences including ensuring decisions are recorded, communicated, and tracked to completion;
  • Prepare presentations for various level of management and stakeholders in the organisation;
  • Develop and maintain standard templates for for Product Managers and Analysts;
  • Update Jira with project and task level status;
  • Propose structural solutions in order to resolve Product Management work painpoints. Establish a scalable knowledge management framework;
  • Drive continuous simplification of Product Management processes;
  • Identify opportunities to automate repetitive activities and implement solutions.
What is in it for you?
  • Experience in presenting to various Management levels within the organisation;
  • Application of learnt concepts in practical day-to-day activities;
  • Communication & stakeholder engagement;
  • Working with a variety of stakeholders, skill groups and personalities from Mercedes-Benz  Headquarters and operations;
  • Working in a high energy team with multiple and very exciting topics.
What can you expect from us?
  • Onboarding & guidance on the team and project;
  • Insights into how SaFE works in a real environment;
  • Clear expectations of tasks & results;
  • Regular and honest feedback on performance;
  • Approachability and willingness to help in any situation;
  • Working in a large team of people from across the world.

 

This is what we are looking for:
  • Education in International Business, Administration, Product Management, Information Management, or a related discipline;
  • Being able to structure topics;
  • Good communication skills in English (verbal & written);
  • Being able to connect dots to the big picture;
  • Can work independently;
  • Basic understanding of Agile methodology would be an advantage
  • Microsoft 365 skills;
  • SharePoint administration;
  • Power BI reporting would be an advantage;
  • Power Automate workflow creation would be an advantage;
  • Strong presentation development skills;
  • Documentation and knowledge management expertise.

 

Become part of the Mercedes-Benz CAC and experience the following benefits:
We offer you an internship in a multicultural, dynamic, and informal international working environment:
  • 5-6 months full-time internship, 40 hours per week, Monday to Friday (onsite at the office);
  • Internship compensation, € 800,- gross per month based on 40 hours per week;
  • Starting date: Februay / March 2027;
  • The internship needs to be a part of your study program (during the whole internship), graduates are not allowed to apply.
Becoming ... One of Us
 Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button. For data protection reasons, we cannot accept applications via other channels.