Internship Global Knowledge Management Support

RecruiterName: Cristina López Pérez
E-mail: Cristina.lopez_perez@mercedes-benz.com

Vacancy properties

About us
Make a difference for customers and partners worldwide in an international, diverse environment.  At the Mercedes-Benz Customer Assistance Center (CAC) in Maastricht, you play a key role in supporting customers and partners worldwide while representing one of the world’s most respected brands. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division, and we work closely with other departments and divisions to deliver the best customer journey possible.  With an international team of over 1,000 colleagues, our mission is to provide an exceptional experience for our customers, as well as supporting retail and logistics organizations.
About the team
At the Mercedes-Benz Customer Assistance Center in Maastricht, we support customers and colleagues around the world. The Knowledge Management team makes sure agents can find clear, accurate, and useful information when they need it. During this internship, you will help us improve knowledge articles, make information easier to find, and support small improvements in how we manage knowledge. Our focus is simple: better content, better structure, less confusion, and faster access to the right answer.  What you will get from usYou will get practical experience in how Knowledge Management works inside a large international company. You will learn how knowledge articles are created, reviewed, improved, and used by agents in daily customer support.You will also get:- Guidance and coaching from the KM team- Hands-on experience with real knowledge articles- Exposure to stakeholders, agents, SMEs, and internal processes- Experience with content quality, searchability, feedback, and AI-supported content work- A chance to build a practical portfolio of improvements you contributed to- Insight into how Knowledge Management supports customer experience, efficiency, and future AI tools 
These will be your tasks and responsibilities:
During the internship, you will learn:
  • How clear knowledge articles help agents work faster and more consistently
  • How structure, keywords, and tags improve findability
  • How feedback can be turned into better content
  • How content quality connects to customer experience
  • How AI can support knowledge work, while people remain responsible for accuracy and quality
  • How Knowledge Management is the enabler or AI adoption
  • How to work in an international corporate environment
This is what we are looking for:
We are looking for a curious and motivated student who:
  • Enjoys writing, organizing information, and making things clear
  • Has strong English communication skills
  • Is accurate and pays attention to detail
  • Is interested in content, knowledge management, communication, process improvement, UX, or AI
  • Is comfortable asking questions and working with different people
  • Can work independently but also enjoys being part of a team
  • Has basic Microsoft Office skills
  • Experience with SharePoint, Excel, Power BI, Copilot, or AI tools is a plus, but not required
Become part of the Mercedes-Benz CAC and experience the following benefits:
We offer you an internship in a multicultural, dynamic, and informal international working environment:
  • 6 months full-time internship, 40 hours per week, Monday to Friday.
  • Internship compensation, € 800, - gross per month based on 40 hours per week.
  • Starting date: Februay / March 2027

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    The internship needs to be a part of your study program; graduates are not allowed to apply.
Becoming ... One of Us
 Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button. For data protection reasons, we cannot accept applications via other channels.