Internship | Global Customer Care Product Management | Engagement & Enablement

RecruiterName: Cristina López Pérez
E-mail: Cristina.lopez_perez@mercedes-benz.com

Vacancy properties

About us
We are the Mercedes-Benz Customer Assistance Centre Maastricht. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey. With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.WE CARE for customers, they are part of our DNA.
About the team
Product Management is the driving force behind the continuous evolution of Mercedes-Benz Customer Assistance Center (CAC) services worldwide. We identify customer and business needs, translate them into scalable solutions, and lead initiatives that enhance the customer experience, improve operational efficiency, and create measurable business value. Engagement & Enablement is the team that connects our global stakeholders with our products and makes sure our users are ready to work with them. We run the recurring engagement formats with markets and regions, communicate product changes, coordinate training and readiness, collect structured end-user feedback, and create transparency on vehicle launches. In short: we turn alignment into adoption. As an intern, you will work across stakeholder engagement, product communication, user enablement and launch reporting, gaining hands-on experience in product management while contributing to real business initiatives with global impact. 
These will be your tasks and responsibilities:
As part of our Engagement & Enablement team, you will have the opportunity to: 
  • Support the preparation and follow-up of our Product Engagement Platforms and other stakeholder formats, including agendas, materials, documentation of outcomes and tracking of actions.
  • Contribute to product communications, such as the Product Management newsletter, release and product change updates, and editorial planning.
  • Support user enablement and training readiness, helping ensure users understand product changes and can adopt new capabilities.
  • Support the design, execution and analysis of end-user surveys, turning feedback into clear insights for Product Managers.
  • Contribute to vehicle launch reporting, consolidating inputs from different teams into a clear, recurring report for management and market stakeholders.
  • Work with international stakeholders across business, operations, IT, training, data analytics and markets.
  • Help measure the impact of our engagement and enablement activities, and and turn insights into clear recommendations for decision making.
  • Explore how AI and automation can improve how we communicate, enable and report.
This is what we are looking for:
We are looking for someone who is curious, proactive and enjoys solving problems. You could be studying Business, International Business, Communication, Business Analytics, Data Analytics, Digital Business, Innovation Management, Information Management, Marketing, Customer Experience, or a related field. You ideally:
  • Have a strong interest in product management, communication, digital transformation and customer experience.
  • Enjoy working with data and turning information into meaningful insights and actions.
  • Write clearly and can translate complex product topics into simple, understandable messages for different audiences.
  • Approach problems in a structured and analytical way, while not being afraid to challenge the status quo, experiment and take calculated risks to improve how we engage and enable our users.
  • Have strong communication and presentation skills, and are reliable and responsible in the way you work.
  • Are an active participant: curious, proactive, willing to ask questions, contribute ideas and get involved rather than waiting to be told what to do.
  • Enjoy collaborating with people from different functions, backgrounds and cultures in an international environment.
  • Are curious about emerging technologies, particularly AI and data-driven ways of working, and excited to explore how they can create real business value.
  • Are comfortable taking ownership and working independently, while also enjoying being part of a collaborative team.
  • Have very strong written and spoken English skills, as English is our main working language. Additional languages, especially German, are a bonus, but not required.
  • And finally, you work hard, bring positive energy and know how to have some fun along the way!
What you can expect
This internship offers the opportunity to experience how Product Management engages a global stakeholder community and enables thousands of users across our Customer Assistance Centers. You will gain practical experience in stakeholder management, product communication, training and enablement, survey and feedback analysis, reporting and international collaboration, while working alongside experienced Product Managers and cross-functional teams. You will follow a structured 30/60/90+ day development path: first learning the organization, products and stakeholder landscape, then actively contributing to recurring engagement and communication activities, and finally taking ownership of a defined responsibility aligned to team priorities. Most importantly, this is intended to be a hands-on internship. You will not only observe our work, but have the opportunity to investigate real problems, develop recommendations and contribute to solutions.
Become part of the Mercedes-Benz CAC and experience the following benefits:
Become part of the Mercedes-Benz CAC and experience the following benefits:
  • We offer you an internship in a multicultural, dynamic, and informal international working environment:
  • 5-6 months full-time internship, 40 hours per week, Monday to Friday (onsite at the office);
  • Internship compensation, € 800,- gross per month based on 40 hours per week;
  • Starting date: Februay / March 2027
  • The internship needs to be a part of your study program (during the whole internship), graduates are not allowed to apply.
Becoming ... One of Us
Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button. For data protection reasons, we cannot accept applications via other channels.